Legal

Anti-Spam Policy

Effective 24 August 2026  ·  Last updated 24 August 2026

Nell AI Labs LLC (“NELL AI Labs,” “we,” “us,” or “our”) operates a zero-tolerance policy toward unsolicited bulk email and unsolicited commercial email (together, “spam”). This Policy states the standards that govern every message sent by us, sent on our behalf, or sent by anyone who promotes NELL AI Labs in any capacity.

1. Our commitment

NELL AI Labs does not send spam, does not permit spam to be sent on its behalf, and does not do business with anyone who does. Specifically, and without limitation:

• We prohibit the use of unsolicited bulk or commercial email to advertise, promote, or drive traffic to NELL AI Labs or to any domain listed in Section 3, by any party, under any circumstances.
• We prohibit the advertising of any NELL AI Labs domain in email sent through third-party networks, whether or not those networks are under our control, and whether or not that email originates from an address at one of our domains.
• We do not purchase, rent, trade, harvest, or scrape email address lists, and we do not permit any party acting on our behalf to do so.
• We do not send email to any recipient who has asked us to stop, and we honour those requests across every domain we operate.

These commitments are binding on us. A violation by a partner, vendor, or agency is grounds for immediate termination of that relationship.

2. What we mean by spam

For the purposes of this Policy, spam means any email message that is both unsolicited — sent without the recipient’s consent or without a genuine, documented relationship that would lead the recipient to expect it — and bulk or commercial in nature.

A message does not cease to be spam because it is short, because it is personalised, because it contains no hyperlink, or because it was sent from a domain other than nellailabs.ai. Any message that advertises NELL AI Labs and that a recipient did not consent to receive falls within this Policy.

3. Domains covered by this Policy

This Policy applies to nellailabs.ai and to every domain Nell AI Labs LLC owns, operates, or uses for correspondence, including but not limited to the domains below. Each of the domains below is owned and operated by Nell AI Labs LLC and is subject to every commitment in this Policy.

Domains listed here that do not host independent content resolve to nellailabs.ai, and any email sent from them is governed by this Policy and by the same suppression lists, consent records, and opt-out handling that govern nellailabs.ai.

4. Prohibited practices

The following are prohibited absolutely, whether carried out by NELL AI Labs personnel or by any third party acting on our behalf:

• Sending unsolicited bulk or commercial email that advertises, promotes, or mentions NELL AI Labs or any domain in Section 3.
• Purchasing, renting, leasing, trading, or otherwise acquiring email addresses from a third party without verifiable, recipient-level consent to receive email from us.
• Harvesting, scraping, or generating email addresses from websites, directories, social platforms, or by dictionary attack.
• Falsifying, forging, obscuring, or misrepresenting the sender name, sender address, reply-to address, routing information, or originating domain of a message.
• Using a deceptive, misleading, or irrelevant subject line.
• Sending email through an open relay, open proxy, compromised host, or any third-party mail system without authorisation.
• Continuing to email any recipient after an opt-out, unsubscribe request, or complaint.
• Registering domains, mailboxes, or accounts for the purpose of evading a block, filter, suppression list, or blocklisting.

5. Consent and permission

We contact a recipient only where we hold a lawful basis to do so — typically because the recipient requested information from us, created an account or signed up for our mailing list, downloaded a resource, applied to a programme or cohort, met us at an event, or holds a business role for which our communication is directly relevant and permitted under applicable law.

Where we rely on a business-to-business legitimate interest basis, we keep that outreach relevant, low volume, and immediately stoppable, and we maintain records of the source of each address. We do not treat the mere public availability of an address as consent.

6. Message standards

Every message we send, from any domain listed in Section 3, will:

• identify NELL AI Labs clearly and accurately as the sender, with truthful header and routing information;
• carry a subject line that accurately reflects the content of the message;
• include our valid physical postal address, as set out in Section 13;
• include a clear and functioning means of opting out of further messages;
• be sent from authenticated infrastructure, with SPF, DKIM, and DMARC configured for the sending domain; and
• be sent at a volume and cadence consistent with legitimate business correspondence.

7. Opt-out and suppression

You may stop receiving email from us at any time. Use the unsubscribe link or opt-out instructions in any message, or email vision@nellailabs.ai with the address you want removed. No justification is required and we will not ask for one.

We process opt-out requests promptly and in any event within ten business days. An opt-out is applied to a central suppression list that governs every domain in Section 3, so a request made against one domain stops mail from all of them. We retain the suppressed address for the sole purpose of ensuring it is not contacted again.

8. Third parties acting on our behalf

Any agency, contractor, reseller, affiliate, partner, or vendor that sends email referencing NELL AI Labs is bound by this Policy as a condition of working with us. They must obtain and document consent to the standard set out in Section 5, honour our suppression list, and make their sending practices available to us for review on request.

We do not operate an affiliate or referral programme that rewards volume of email sent. A third party that breaches this Policy will have its relationship with us terminated, and we will cooperate with affected recipients and with mailbox providers in resolving the incident.

9. Legal compliance

Our email practices are designed to comply with the laws that apply to the recipients we contact, including the United States CAN-SPAM Act of 2003, Canada’s Anti-Spam Legislation (CASL), the EU General Data Protection Regulation (GDPR) and ePrivacy Directive, and the UK Privacy and Electronic Communications Regulations (PECR). Where these regimes differ, we apply the stricter standard.

How we handle personal information more generally is described in our Privacy Policy. Use of the Services is governed by our Terms of Service.

10. Enforcement

We investigate every report of a message that appears to breach this Policy. Where a breach is confirmed, we will, as appropriate to the circumstances: suppress the affected addresses immediately; suspend or terminate the account, contract, or relationship responsible; revoke sending credentials and rotate authentication keys; notify affected recipients and mailbox providers; and preserve records relevant to the incident.

Where a message forges one of our domains or is sent without our authorisation, we will say so publicly on request and cooperate with mailbox providers, blocklist operators, and law enforcement in tracing its origin.

11. Reporting abuse

If you received a message that advertises NELL AI Labs and that you did not consent to receive, report it to vision@nellailabs.ai. Please include the full message headers where you can — they let us determine whether the message came from our infrastructure or forged one of our domains.

We acknowledge abuse reports within two business days and tell you what we found and what we did about it.

12. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Services or by other appropriate means. The commitments in Section 1 will not be weakened by any revision.

13. Contact and postal address

Questions about this Policy, opt-out requests, and abuse reports should be directed to:

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